Support
1. Write to us
One address for anything: hello@vseti.io. Within a day, usually sooner; Plus goes to the front of the queue. English or Russian, whichever you prefer.
What to put in the email
The app version and your phone model. Wi-Fi or mobile, and which operator. What colour the dot was and what the line under it said. Four lines are usually enough to find the cause on the first reply instead of the fifth.
What not to send
A list of the sites and apps you use, screenshots of your messages, passwords, or your recovery code. We do not ask for any of it: none of it is needed to work out what a route is doing.
2. The dot will not turn green
The main screen has three states and each means exactly what it says. Grey — the app is off and everything leaves your phone directly. Amber — a check is running. Green — the app has confirmed two things at once: what should go through the node does go through the node, and everything else does go past it.
If the dot stays amber or turns red, the app has not confirmed the route and says so plainly rather than showing green just in case. An indicator you cannot trust is worse than no indicator. Most often it is the state of the mobile network at that moment. In order:
- Wait 10–20 seconds. The check runs in both directions, and on a slow network that takes a noticeable while.
- Switch the button off and on again — which is what the app itself suggests when the node does not answer.
- Move between Wi-Fi and mobile data. On Wi-Fi and fixed-line connections this happens noticeably less.
- Close the app and open it again.
- Check in your phone's settings that the V Seti network configuration is still there and enabled: on iPhone it is under General, where network configurations are listed.
- If the dot still will not go green, write to us and name your operator and the type of network. Those emails get read first: they tell us more about the state of a node than anything else does.
At the bottom of the main screen there is Diagnostics, which shows two addresses — the expected one and the observed one. That screen is for us: if you are writing about a check that never finishes, a screenshot of it saves one round trip. You do not need to interpret it yourself.
3. First run
iPhone. iOS asks once for permission to add a network configuration — the ordinary step for any app that decides routes. Tap Allow and confirm with Face ID or your passcode. This is the one place where people stop.
Tapped Don't Allow? Nothing needs reinstalling: press the button on the main screen again and the prompt comes back. The app says as much — "iOS did not save the configuration."
Android. The system also asks once, and the first prompt sometimes dismisses itself. Press the button again and choose OK, which is exactly what the app tells you on screen.
After the first time you never have to open the app again: iPhone has a widget and a Control Center toggle, Android has a quick-settings tile.
4. Your account and a new phone
First run needs no account at all: the free tier is available immediately, with no email and no signing in to anything. An account exists for exactly one purpose — so that paid time survives a change of phone.
- iPhone. Sign in with Apple. On the new phone, sign in with the same Apple ID and your tier comes back on its own. If you chose to relay your address through Apple, we never see the real one, and that makes no difference to recovery.
- Android. The account is the key the app creates on the device itself. That is why there is a recovery code: twenty characters, shown once, which moves the account onto a new install. Keep it — a screenshot in your gallery is fine.
- Email is optional. Add an address if you would rather not depend on the code. Neither first run nor everyday use depends on it, and nobody makes you confirm it.
- No phone number, anywhere. We do not ask for one and do not store one.
We keep the recovery code in a form it cannot be read back out of, so nobody can remind you of it — us included — and nobody can guess it either. It works once: after it moves the account to a new device, the old code stops working. If you have lost the code and never added an email, write to us. We will get your paid tier back, but it will be a manual matter rather than one button.
5. Subscription and payment
The free tier is free permanently. It does not run out and it needs no card: two messaging apps, the same screen and the same button.
Plus opens two ways and only these: by paying, or with an invitation code from another user. A code gives 30 days, no card is involved, and nothing is charged when those days end — the free tier simply remains.
Plus is 299 ₽ a month or 2,490 ₽ a year. On iPhone the subscription is bought and renewed through the App Store, and it is managed and cancelled in your App Store account settings: Settings → your name → Subscriptions. We never see or store card details; they stay with the payment service.
Cancelling is one action, with no conversation. The period you paid for runs to the end, and then the free tier remains: the same screen and the same button, with a shorter set of services.
Refunds for an App Store purchase are Apple's to issue, not ours: reportaproblem.apple.com, signed in with the same Apple ID. If a payment went through but the tier in the app did not change, that one is ours — write to us with the date of the payment.
Referrals: your friend gets 30 days of Plus the moment they enter your code, and you get yours once their first payment has finally cleared. For both of you the days add to time already paid for rather than replacing it, so the code is worth entering whether or not you have paid already.
A code is entered once ever, and only one. You cannot enter the code of someone who has already entered yours — an invitation runs one way.
6. Your data, and deleting your account
Your account is deleted in the app, with no email and no explanation; if you cannot find where, write to us and we will delete it the same day. Everything tied to it goes with it: installs, node assignment, referral links, payment records. Backups of the database roll over within 30 days — that is the last place a deleted record still exists for a while.
There are no traffic logs — not permanent ones, not temporary ones, not "just while we debug" ones. We do not know which sites and apps you open, when, or for how long, and there is no per-user byte counter. The full list of what does get written down is in the privacy notice; the terms are in the terms of use.
A copy of your data, or a correction to it, can be requested in the same email. We answer within 30 days, usually far sooner.
7. Short answers
Will the internet get slower?
What goes through the app takes a longer path, so its response time rises by tens of milliseconds. Nothing changes for anything else — that traffic never enters the app. For the same reason battery and mobile data usage are lower than when everything goes through a server.
What happens to my other apps?
Nothing. Their traffic does not enter this app; it leaves your phone the way it did before you installed it, from your address and at your usual speed. Banking apps, payments, government services, marketplaces, taxis and delivery are not in the set, and that is a decision rather than an omission.
What do I have to configure?
Nothing. No addresses, keys, files or country picker. The set of services arrives on its own and updates without a reinstall, so the set can change while the app stays the same. If an app asks you for a configuration file or a key, it is not this app.
Can I add my own service?
On Plus, yes. One field where you type a site address; no files, no JSON, no pasting configurations.
What do you store about me?
An account, a subscription status, and which node you are assigned to. No phone number, no name, no location. What does not exist cannot be lost or handed over — the details are in the privacy notice.
Is there a desktop version?
Not yet. This is iPhone and Android. Desktop is not in the near-term plan — one thing done properly beats three done partly.
The app stopped setting itself up after a reinstall.
That happens when an install has been detached from its account — the app says "this device is no longer set up". One email and we will put it right; there is no need to delete and reinstall.
Question not here? Just write: hello@vseti.io. We answer everything, including "I think I pressed the wrong thing".